Description

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.


Blue Cross and Blue Shield of Minnesota

Position Title: Care Manager PreService & Retrospective - Behavioral Health
Location: Remote
Career Area: Health Services


About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You Will Have

Reviews and evaluates requested medical or behavioral health service claims by reviewing clinical documentation, applicable policies, and line-of-business guidelines to determine appropriateness. This role involves comparing service requests to records and established criteria to make informed determinations on each case.

Your Responsibilities

• Review service requests and associated documentation to determine appropriateness based on policy, clinical guidelines, and line-of-business requirements.
• Conduct thorough chart reviews, render decisions, and document outcomes promptly to maintain workflow efficiency.
• Manage assigned case volume and achieve daily productivity goals, typically completing an target number of cases per day, with targets varying by team.
• Collaborate with physicians and other clinical professionals as needed to ensure accurate determinations and adherence to regulatory standards.
• Ensure decisions comply with state and federal regulations, benefit plans, and organizational policies, maintaining accuracy and consistency.
• Work within strict timelines and adapt to shifting priorities, managing multiple cases and urgent requests under tight turnaround requirements.
• Support team expansion efforts by mentoring new associates and sharing best practices to improve overall performance and case throughput.
• Participate in side projects and process improvement initiatives, collaborating with peers and leadership to enhance operational efficiency.

Required Skills and Experience

• Registered nurse with current MN license and no restrictions or pending restrictions.
• All relevant experience including work, education, transferable skills, and military experience will be considered.
• 3 years of related, progressive clinical experience (i.e. RN or LPN to RN mix).
• Demonstrated ability to research, analyze, problem solve and resolve complex issues.
• Demonstrated strong organizational skills with ability to manage priorities and change.
• Proficient in multiple PC based software applications and systems. Demonstrated ability to work independently and in a team environment.
• Adaptable and flexible with the ability to meet deadlines.
• Able to negotiate resolve or redirect, when appropriate, issues pertaining to differences in expectations of coverage, eligibility and appropriateness of treatment conditions.
• Maintains a thorough and comprehensive understanding of state and federal regulations, accreditation standards and member contracts in order to ensure compliance.
• High school diploma (or equivalency) and legal authorization to work in the U.S.

Preferred Skills and Experience

• 5+ years of RN or relevant clinical experience.
• 1+ years of managed care experience (e.g. case management, utilization management and/or auditing experience).
• Bachelors degree in nursing.
• Certification in utilization management or a related field.
• Experience in UM/CM/QA/Managed Care.
• Knowledge of state and/or federal regulatory policies and/or provider agreements, and a variety of health plan products.
• Coding experience (e.g. ICD-10, HCPCS, and CPT).

Compensation and Benefits:

Pay Range: $33.13 - $43.89 - $54.66 Hourly

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance
• Life insurance
• 401k
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VPTO)
• And more

To discover more about what we have to offer, please review our benefits page.

Role Designation

Remote

Teleworker

Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite.
Equal Employment Opportunity Statement

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talent.acquisition@bluecrossmn.com.

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.

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